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Terms & Conditions

Terms & Conditions

Terms & Conditions

DELIVERY

All deliveries are free of charge.

Same day delivery is only available to customers in our delivery areas Monday to Friday. Items must be in stock otherwise we will endeavour to deliver the next day.

CANCELLING

Cancelling your order must be done by 10am on the day of delivery. Any fruit, veg or salad boxes cancelled after 10am will be subject to a £3.50 cancellation fee. Cancellations should be made by text or phone to Glen on 07958 388945 or you can email us at mail@bilcodirect.co.uk

RETURNS

If you need to return any items please phone Glen on 07958 388945.

One of our delivery drivers will call to collect the item. Any fruit, veg or salad boxes can not be returned after the day of delivery

Any Complaints must be made within 24hrs of delivery and all customers should contact Glen 07958 388945.

REFUNDS

All refunds will be refunded by the delivery driver but only upon gaining approval by the office.

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